Wednesday, April 23, 2008

Walmart, Known for Customer Service or Somebody's Having a Bad Day

 
 
 
 
 
Today my friend Sandy and I did our usual Wednesday excursions to the "Junk Shops".  Sandy is a mad shopper in the Thrift stores and has an eye for the finest junk money can buy.  
 
We spent a new record of 3 hours in the Salvation Army Thrift Store.  Granted it is more like a K-Mart or Walmart than a Thrift Shop, but still : /
I did end up with a set of blue curtains with seashells for my sliding glass doors for 4 bucks and 4-5 valances to match, a buck fifty each. 
 
 
Next stop was the bakery discount store where if we spent 6 dollars we'd receive 2 free items.  So I bought 2 English muffins & 2 Rye Bread then  got donuts & a Raspberry Danish for free.
 
 
 
 
 
 
Now  Walmart to return the printer I bought that did not have a power cord.  I walked to Customer Service Desk and told the lady what the problem was.  She obviously didn't understand that there was suppose to be a cord running  from the electrical receptacle to the A/C Power  Adapter. 
 
Since I bought the printer at the Walmart in Palm Harbor & not the one where I was at, New Port Richey, she called the  Electronics Department. 
 
Customer Service lady to Electronics lady:  I have  a woman here who wants to return a Printer
 
 
Electronics lady:  It doesn't come with the cord
 
Customer Service : It doesn't come with a cord.
 
Me :   Nooooo, it doesn't come with a USB cable.  I knew that & I had one at home.  That is not the problem.  This printer did not have the cord that runs from the electrical source to the adaptor
 
Customer Service . Repeats
 
Electoronics:  When did she buy it?
 
Customer Service : When did you buy it?
 
Me : April 16th, 6days ago
 
Customer Service repeats to Electronics lady
 
Electornics lady :  Why did she wait so long to return it?
 
Customer Service : Why did you wait so long to return it?
 
Me, calm but firm:  I don't drive, I am disabled.
I didn't open the box the day I got it. I waited until the next day.
 
Customer Service repeats to Eelctornics lady, calm but firm ::smile::
 
Electronics Bee-otch:  What is her disability?
 
Me :  Tell her it is none of her damn business ! 
And for God's sake it's only been 6 days , not a month!!
 
At this point the poor Customer Service Lady is not dalm but is firm and actually raised her voice and  repeated exactly what I said to the woman. 
Well, I guess the Electronics bee-otch told poor Customer Service lady to call the store manager.   
 
I apologized to Customer Service lady for putting her in the middle.  I really didn't expect the conversation to go in that direction. Sheagreed my disability was irreverent. 
 
As we are waiting for the store manager I pointed out that I hadn't even opened the taped trap door that holds the ink cartridges.  I had no need to because I knew it wasn't going to work without a source of power.  The woman confessed she know nothing about these things ,but then asked where the ink cartridges were. 
 
Hmmm?  I didn't see any I told her, unless they are behind the trap door thingy.  She aske dme if the cord could be in there. 
"No", I said, "it should be with the A/C adapter and cord". 
 
She untaped it to peek  and there were 2 ink cartridges AND the power cord. 
Who would have thunk it??!
Talk about feeling silly!
 
 
So now she taped the box shut, we chatted a bit and again I apologized and then went off to find Sandy. 
 
When Sandy lived in the Chicago area she had worked in Human Resources for Walmart.  When I told her about my silliness she told me that I should report that woman working in electronics.
 
I could have and maybe should have, but I think electronics bee-otch  got the idea loud and clear.
 
 
 
 
 

15 comments:

Anonymous said...

You gotta be freakin kidding me?!!!   That is totally unreal...I wonder if you could get them in trouble...sounds discrimatory!  You know?

Anonymous said...

You should report the lady at the customer services, she has no right to ask what kind of disibilty you have. don't worry i've done stuff like that loads of times , why do they hide things in places you don't think to look for a power cord.

Take care

Yasmin
xx

Anonymous said...

People like that piss me off!

Anonymous said...

I haven't came across a person like that in our walmart. But I have met some that seemed lazy and some that seem like they didn't know what was sold in the department they work.  Hope your night is a wonderful one.

Anonymous said...

Bethe, there's an old New York City expression: MEATBALL.  You were meatballed.  Once you get into the meatball it's very hard to get out.

Anonymous said...

Bethe
That must really be some Salvation Army Thrift Store to keep you there for three hours.  I'm glad you found your power cord and did not have to stay at that Wal Mart any longer than you did.  I hope the woman in customer service tells the store manager about the rude manner and questions that the electronics lady was putting you through.  Over all, though, sounds like a good day for you two ladies.
Sam

Anonymous said...

What a  DEAR friend Sandy is , wish Id been with you both in the charity shop lol ,how awful to be asked all those questions Bethe ,but pleased the outcome was good lol ...love Jan xx

Anonymous said...

I wish we had a Salvation Army store near us!
Missie

Anonymous said...

THREE HOURS??? Holy cow, girl, I'm afraid I wouldn't have made it.....LOL!!

And Sandy is sooooo right! I would report the Walmart beotch - she had NO right to ask about your disability AT ALL. Ridiculous. Anyway, I'm glad you found the cord and that's over with!!

Hugs,
:) Carol

Anonymous said...

I cannot imagine what could have made that woman think she could get away with asking you what your disability was!  Hope you got the printer up and running.
Lori

Anonymous said...

After all that I hope the printer is up and running! :)
Gillie

Anonymous said...

OMG!  I can't believe someone actually asked about your disability like that!!!
I hope the printer is now up and running smooth!!

Anonymous said...

You'd think with all the lay-offs and horrible economic news people would do the best they could to stay employed.  Guess not.  

(not that I'd be very good at customer service)

xx
Russ

Anonymous said...

Typical it's always in the last place you look huh??  Can't believe that electronics woman brought your disability into it.  Hope you enjoyed your Raspberry Danish ~ sounds lovely :o)

Jenny

http://journals.aol.co.uk/Jmoqueen/MyLife

Anonymous said...

Well I am happy you found your cord but outraged the woman asked about your disability...how rude and totally inappropriate.
xx
Lisa